Refund policy

Refund policy

All products sold by Mockiste are delivered in digital format (for example, downloadable PSD mockups). 
As these are non-tangible goods, they are not eligible for traditional returns. 

By completing your purchase and downloading the files, you acknowledge and agree that you lose your right to withdraw from the purchase once the digital content has been delivered, in accordance with applicable consumer protection laws and the EU Consumer Rights Directive (2011/83/EU).

Refund Conditions 

Digital product purchases are non-refundable once the download has started or the files have been delivered. 

Exceptions may apply in the following cases: 

The download failed due to a technical issue; or 

The file is corrupted, incomplete, or not as described. 

If you experience any technical problems with your download, please contact us at: 
mockiste.studio@gmail.com

Defective or Corrupted Files 

If a file is proven to be defective, damaged, or does not match the description, we will offer one of the following: 

a new download link, 

a replacement file, or 

a partial or full refund, depending on the situation.